FAQ

When is the best time to move?

The busiest times for moving companies are during the summer months, May 15 – September 15. At the end of these months, the volume of shipments is extremely heavy. This is the case for all professional relocation and moving companies.

Take all the factors into consideration when deciding on the best time for you to move. If you have some flexibility in your schedule, provide the moving company with a five-day window for loading your shipment. This will allow the individuals who schedule the drivers and moving crew members greater flexibility when scheduling your move. If possible, be flexible with your destination time frame as well. Keep in mind that you most likely are not the only shipment the truck is moving. If you stay flexible, it should make a difference.

When should I begin contacting moving companies for free moving estimates?

Try to provide the moving companies with as much notice as possible, especially if you are moving during the busy season as noted above. Six weeks from the actual move date is not too early for estimators to come into your home to complete what they refer to as a “visual survey of your household goods shipment.” Add even more time to make a decision if you are obligated by your employer to submit moving estimates for a corporate relocation. Try to decide which mover you will use four weeks from your actual load day. Call the mover to confirm your booking and schedule your packing, loading and delivery dates. This time frame can be shortened in the off peak season which is September 15 through May 15.

Pricing & Paperwork

How is the cost of my shipment calculated?

If you are moving to a new province, the charges are based on the weight of your shipment and mileage. These are referred to as the transportation charges. There are a variety of different moving charges that could appear on your estimate, so be sure to ask your relocation specialist to explain each charge for you. Some of the additional charges that may appear include packing, crating, valuation or coverage, bulky article charge for oversized items, and extra labor. Again, be certain you understand these charges so that you can accurately compare the estimates you receive.

How should I pay and what are the payment methods?

Tariff provisions require that all moving charges be paid before your shipment is unloaded at the destination. Payments can be made using cash, certified check, or money order. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with the relocation specialist. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.

When is a good time to call and book my move?

We recommend that you contact your moving consultant to book your move and arrange everything as soon as you have made your decision. This will ensure that we can accommodate your moving dates/times and other arrangements. A 2-3 week notice is recommended by most long distance movers. However, we can usually arrange a last minute move as well, but will less flexibility taking into account other customers who have pre-booked beforehand.

What is a Move Confirmation?

The Move Confirmation provides you with written confirmation of the moving services that you requested to be performed in conjunction with your shipment. It lists the agreed upon dates for the pickup and delivery of your shipment and any special services that you ordered and a place and telephone number where the mover can contact you during the move.

The order for service also shows the charges that you will be assessed for your household move or corporate relocation.

What is a Bill of Lading?

The bill of lading is the receipt for your goods and the contract with your mover for their transportation. The driver who loads your shipment must give you a copy of the bill of lading.

It is your responsibility to read and understand the information on the bill of lading before you sign it. The bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms and conditions for payment.

What is an Inventory?

The driver will usually inventory your shipment as he or she loads it (but it’s not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the company.

Remember, this inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece.

This inventory should also be used at destination when your shipment is delivered. Use the inventory to verify the articles that are delivered and again note an exception to the condition of the items as they are brought into your home. Point out the damage to the driver.

What often occurs is that a piece of furniture has been in your home for many years and you grow accustomed to looking at it in a certain place and in a certain light. When you bring that same piece into your new home, you may notice damage that may have been there for a long time. The driver will have noted the scratch or chip at your original residence. If you are not sure if it was existing damage or new damage, ask your driver to explain the condition of the piece as he noted on the inventory during the loading process. This is the quickest way to clear up what is new damage and what was there all along.

Our drivers are very careful about the way they handle your items and the inventory is their safeguard against felonious-damage claims. Use this inventory as a positive tool to make sure that you are protected just as the driver will use it to protect himself or herself.

Packing

Can I pack anything in the drawers of my dresser or desk?

All loose items must be packed in boxes to prevent loss or damage while moving. It is recommended that you pack all items and leave the drawers empty. This will ensure that nothing gets lost and that the item is not too heavy for the movers to lift.

Can I pack and move my plants?

Most moving companies will not take your plants. The stress and heat of being inside the moving trailer usually causes them to die.

What should I do with my jewelry and other valuable items?

Items of extraordinary value such as jewelry, money, antiques, and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

How do I prepare my appliances for moving?

Appliances such as washers, dryers, and refrigerators must be disconnected. Your sales representative can help you understand how these items are serviced.

How will you protect my furniture?

We use a special moving blankets to ensure that everything is wrapped and protected during transportation of your goods.

Valuation of Coverage

Am I protected against loss or damage while my goods are in transit?

With any move that Atlantic Van Lines performs, you have two levels of coverage available. Basic Standard Liability – This coverage is free of charge and covers any damaged and/or lost goods at a rate of 60 cents per pound per article. This coverage is standard amongst the moving industry.

Can I purchase extra coverage?

You can declare value to your shipment prior to the move taking place. Please contact your moving consultant to inquire about the rates for the upgraded coverage.

The Move

How will I know where my shipment is once it leaves my home?

The Atlantic Van Lines’ satellite tracking capabilities will allow you to trace the whereabouts of your shipment and driver. Please ask your relocation specialist for details on shipment tracking.

How will I know when my shipment is going to be delivered?

Upon arrival of the shipment at the destined province, you will receive a phone call 24 hours before delivery date confirming the arrival time of the driver.

If storage arrangements have been made prior, the goods will arrive and be stored as per the arrangements made with your sales representative.

Are there any re-delivery charges once I am ready to accept delivery of my goods?

Re-delivery charges from our warehouse to your new residence are included with the price and no extra charges will apply. Storage charges past the free time offer will apply if applicable.